Job Description

HR Operations Officer to manage hiring, onboarding, documentation, performance tracking, client coordination and daily operations in a fast-paced digital services firm. This role blends HR, administrative, and operational responsibilities and requires strong communication, multitasking, and organizational skills.

Roles & Responsibilities:

• Manage the complete employee lifecycle from onboarding to exit.
• End-to-end recruitment: JD creation, posting, screening, interviews.
• Draft offer letters, appointment letters, NDAs, contracts, relieving documents.
• Create and implement HR policies (leave, conduct, timings, remote work, etc).
• Must independently manage and customise Zoho One/Workplace applications, including but not limited to Zoho (Payroll, People, Recruit, Bigin, CRM, Mail). Familiarity with automation, user role management, workflows, document templates, and integration with other Zoho/third-party tools.
• Track attendance, performance, and compliance via Zoho One/Workplace; maintain dashboards for each employee.
• Process payroll, incentives, salary distribution, full & final settlements, and report red flags to management.
• Stay updated with labour laws, statutory compliances, and ensure multi-state compliance for remote sales teams to mitigate legal risks.
• Handle client communication, enquiries, updates, scheduling & feedback loop.
• Monitor project progress, maintain CRM dashboards, escalate delays.
• Coordinate between sales, development, and client teams.
• Manage office administration, client/vendor relationships, and maintain MIS reports.
• Conduct appraisals, handle grievances, schedule review meetings, provide feedback sessions, maintain a positive work culture.
• Support in daily operations and implement productivity tools with management approval.

Requirements:

• 2-4 years HR operations experience in IT (companies or startups or agencies).
• Experience with the Zoho One ecosystem (People, Recruit, Mail, Payroll). The ability to implement and automate HR operations using Zoho is a must.
• Technical hiring experience with job portals (paid/free).
• Complete knowledge of multi-state labor laws, statutory compliances and HR best practices.
• Proficiency in Zoho One/Zoho Workplace, MS Office, task management tools.
• Strong communication skills (Hindi & English are a must), team handling abilities.
• Smart, proactive, quick decision-making with an ownership mindset.
• Must own a smartphone & laptop/PC.
• Must have reliable high-speed fiber internet at home/place of work and a 4G/5G mobile connection for seamless communication via the company’s virtual phone number.
• Analytical mindset with attention to detail.

Perks & Benefits:

• 5-day workweek (weekends off)
• 9-hour workday (10 AM to 7 PM)
• Company’s phone number.
• Competitive salary.
• Work in a high-energy, supportive team environment.